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Terms & Conditions That Protect Your Account

Our Terms & Conditions set out how your account works, how you deposit and withdraw, and what we expect from you when you play with us.

Account security standardsPayment method rulesWithdrawal verification stepsDispute resolution pathsYour player rights
Explore the Lobby Read FAQ
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HELP WHEN YOU NEED IT

Get Your Questions Answered

Our support team handles questions about your account, payments and the Terms & Conditions themselves.

Live Chat Support Reach our team via live chat in the lobby.
Email Support Send account or terms-related queries to [email protected].
Account Help Centre Visit your account settings under Help & Policies to find our full Terms, FAQs…
ACCOUNT SAFETY

How We Handle Your Account Data & Security

Your account information is protected by encryption and stored on secure servers. We use cookies and tracking to detect fraudulent activity and prevent bonus abuse; you can manage…

Data Encryption

All account login, payment details and personal data travel over encrypted channels (SSL/TLS).

Withdrawal Verification

Before your first withdrawal, we verify your identity (ID match) and confirm your payment method is registered to you.

Fraud Detection

We monitor account activity for unusual patterns—rapid deposits, bonus cycling, multi-account abuse. Flagged accounts are reviewed by our compliance team.

Cookie & Tracking

We use session cookies for login security and analytics cookies to track how you play.

Data Retention

Active account data is stored for the life of your account.

Access Your Data

Request a copy of your personal data via [email protected]. We respond within 30 days.

Your Terms & Conditions Questions Answered

Below are the questions we hear most often from players in Indonesia about what our Terms & Conditions mean for your account and your play.

If we discover a breach—such as multiple accounts, bonus abuse, or use of bots—we may suspend your account pending investigation. Funds may be held until we confirm no violation occurred. Serious breaches can result in permanent closure and forfeiture of balance. We notify you of the suspected breach and give you a chance to respond.

You can update your phone number, address and email via your account settings anytime. Your name, date of birth and account email cannot be changed once verified. If you need to correct a registration error in these fields, contact support with proof of identity and we'll review the request.

Verification must be completed before your first withdrawal. You have 30 days from account creation to submit ID and payment proof. If 30 days pass without verification, your account is flagged for review. We ask you to verify as soon as you plan to withdraw to avoid delays.

Inactive accounts (no login for 12 months) may be frozen. Your balance remains intact, but you cannot play or withdraw until you contact support to reactivate. We may apply an inactivity fee per local payment regulations; we notify you before charging it.

Yes. To close your account, go to Settings > Account Closure and confirm. Any balance will be returned to your registered withdrawal method within the standard processing time. Account closure is permanent; you cannot reopen it under the same email. We retain a record for dispute and tax purposes.

If a deposit via DANA, OVO, GoPay or QRIS does not appear in your account within 5 minutes, contact support immediately with your transaction ID. We investigate and credit your account or confirm the bank's status within 48 hours. For withdrawals, disputes must be raised within 14 days of the attempted payout.

Bonuses are subject to separate promotion terms, which override the general Terms only where they conflict. Bonuses have wagering requirements, game restrictions and validity windows as stated at claim time. Abuse of bonuses (multi-accounting, rapid deposit/withdrawal cycling) violates our Terms and may result in forfeiture and account closure.

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